Privacy

• Your name and email address, from the payment
• Which show you bought a ticket for, and when
• The ticket code, and whether the ticket has been scanned at the door
• The amount paid, the currency and a payment reference

We never see or store your card number. Card details are handled by Stripe, our payment provider.

To issue your ticket, admit you at the door, handle refunds, and keep the accounting records the organiser and Tickethalo are required to keep. The legal basis is the performance of your purchase agreement, and our legal obligation to keep sales records.

The organiser of the show you bought a ticket for can see the purchase, in order to run the event and handle refunds. Organisers cannot see purchases for other organisers’ shows.

We use these providers to run the service:

• Supabase — database and file storage, hosted in the EU
• Stripe — payments and payment records
• Resend — sending your ticket by email
• Vercel — hosting the website

Purchase and ticket records are kept for as long as accounting law requires — in Norway, five years after the end of the financial year. After that they are deleted or anonymised.

You can ask for a copy of the data we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it. Write to hei@tickethalo.com.

You can also complain to the Norwegian Data Protection Authority (Datatilsynet). What Tickethalo and the organiser are each responsible for is described in our platform terms.